Hospice Referrals and Admissions Boot Camp

Grow Your Admissions with Legendary Results!

Michael Ferris and Polly Rehnwall of Simione Consultants are the nation’s leading experts on hospice sales, referral center management, and admission team best practices.  Now you and your agency have the chance to attend two jam-packed days of skills learning and building, as well as never revealed before tips on how to supercharge your hospice referrals and admissions!

Who Should Attend:

Only the most progressive Hospice team members that are interested in increasing referrals, admissions, census, efficiency, profitability and beating the competition! (CEOs, COOs, Marketing, Sales, Referral Center, Outreach, Clinical and Outreach)

This is the first program of its kind, specifically created to empower you to blow your revenue goals out of the water for 2010 and beyond!

Attendance is limited—Sign up today—THIS PROGRAM WILL SELL OUT!

DAY ONE:  Keep the Phone Ringing!

8:00 - 9:30:  Registration
9:30 - 10:45:  Sales, We Never Had to Do That Before!  Harness the Power of Mission and Pride
10:45 - 11:00:  Break
11:00 - Noon:  Nine-Part Hospice Formula for Success
Noon - 1:00:  Lunch
1:00 - 2:15:  Teach Key Skills:  Handling Objections, Gaining Commitment and Needs Assessment
2:15 - 2:30:  Break
2:30 - 3:30:  Put it All Together:  Know Your Numbers, Manage the Team and Maximize Results
3:30 - 4:00:  Questions and Answers

What You Will Learn:

How to help hospice nurses, liaisons, referral center staff and sales people tell your story effectively

Positioning your hospice to get more patient referrals and get them earlier

Asking for patient referrals, handling of objections that come up and gaining commitment

Discover how to harness the power of asking strategic high quality questions

Hiring, retaining and managing liaisons, sales representatives and customer service representatives

Strategies to maximize the return on investment from your sales and marketing program

DAY TWO:  AdmitRight!

9:00 - 9:30:  Registration
9:30 - 10:45:  Referral call management (Part 1)
10:45 - 11:00:  Break
11:00 - Noon:  Referral call management (Part 2)
Noon - 1:00:  Lunch
1:00 - 2:15:  Admission management (Part 1)
2:15 - 2:30:  Break
2:30 - 3:30:  Admission management (Part 2)
3:30 - 4:00:  Questions and Answers

1.  Referral call management

Program to customer focus changes

AdmitRight process

Tracking results

Consumer call management

Referral call flow

Handling other barriers to scheduling

Visit scheduling basics

Professional referral call management

2.  Admission visit management

Registration rep model

Performance criteria

Visit process

Effective opening phrases

Nutshell program description

Visit don’ts

Time management

You’ll learn how to:

Improve your conversion rate by at least 10 percentage points

Reduce your total visit and data entry time to 2 hours

Convert “not ready yet” referral calls to admission visits

Help families in crisis make a hospice choice

Decrease response time from referral to admission

Improve your nurse retention rate by decreasing non-clinical tasks at admission


REGISTRATION OPTIONS:

Registration is $599 per person for both days. 

Additional attendees from same organization, second person and more pay only $499 per person for both days. 

To order a DVD set of the Boot Camp ($200 with your paid attendance).

To order a DVD set only of the two-day Boot Camp at $599, click here.


The first attendee from each participating company receives a complimentary two-volume set of books ($129 value each) new from Michael Ferris and Polly Rehnwall:

LEGENDARY RESULTS: Managing Referrals & Increasing Admissions
Vol. 1:  Referral Management
Vol. 2:  The Admissions Process

CANCELLATION POLICY: If for any reason you must cancel your attendance within 30 days prior to the event date at the Square One Boot Camp, Next Step Advanced Sales Training Boot Camp or AdmitRight Hospice Referrals and Admissions Boot Camp, your registration fee will be applied toward a future AdmitRight Boot Camp.