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Most recent entries

• Certification Periods - Why Burden the Patient?
• November is National Home Care and National Hospice Month
• The End of “Intake” - Customer Service Rules!
• Log Every Visit!
• Staff Visit Frequency—Not on the Referral Call
• Caller and Referral Source - Don’t assume they’re the same!
• The “10-Second Nutshell”:  How to Reduce Program Babble
• Tips for Home Care Web Sites
• Qualifying
• Caregiver Training
• It’s Already August!
• Weekly Inspiration
• Got Customer Service?
• Turning Problems into Golden Opportunities
• Know thy Customer