Don’t Let Anything Get in the Way of Super Service!
Posted by Mike Ferris on Friday, July 24, 2009 and posted in HospiceThere are always lots of reasons “why not.” You have got to help people just get over them. Things like, “they probably won’t meet criteria” or “they might not be ready” or any other reason thrown out there that would support why we should sit on our hands. Don’t let people try to figure out why things won’t work and just move to get it done. If it doesn’t work out, and sometimes things don’t, at least we know that no one went without hospice care because we “thought” it might not work out!
Right now there is no shortage of bad news, problems, gossip, etc. to go around. You cannot allow this to get in your way of providing Legendary Service. Whatever is negative and potentially distracting, shrug it off. That’s right; dismiss the bad news or it will eventually consume and overwhelm you.
If the bad news or problems get you down, do something that picks you back up. As a referral center, admission team or sales team professional, you can’t afford to be down and negative when you’re working with your prospects and customers. Do whatever it takes, change your routine, exercise more, read motivational books, whatever it takes!
And stay away from negative people because it’s amazing how contagious negativity can be.
Excerpted from LEGENDARY RESULTS: Managing Referrals & Increasing Admissions Vol 1: Referral Management by Michael Ferris and Polly Rehnwall