Make Admissions Matter: The Power of the Page!
Posted by Mike Ferris on Friday, February 13, 2009 and posted in HospiceMany hospices page the team to notify them of a death, even it if isn’t their patient. When we send a page, we’re saying, “This is important.” And it is. Anytime we lose a patient, we want to know. If losing a patient is important, so is gaining one. If you want to make admissions (and mission) part of your culture, then why not notify the team of an admission by pager? And don’t think that a voicemail is the same thing. Voicemail tends to be put on a much lower priority list and doesn’t have the same impact as paging. When a pager goes off, everyone notices.
Excerpted from LEGENDARY RESULTS: Managing Referrals & Increasing Admissions Vol. 2: The Admissions Process by Michael Ferris and Polly Rehnwall.