2008

November

Certification Periods - Why Burden the Patient?
November is National Home Care and National Hospice Month

October

The End of “Intake” - Customer Service Rules!
Log Every Visit!
Staff Visit Frequency—Not on the Referral Call
Caller and Referral Source - Don’t assume they’re the same!
The “10-Second Nutshell”:  How to Reduce Program Babble

September

Tips for Home Care Web Sites
Qualifying
Caregiver Training

August

It’s Already August!

July

Weekly Inspiration
Got Customer Service?
Turning Problems into Golden Opportunities
Know thy Customer

June

Celebrate Freedom Month
Marketing Not-for-profit Home Care Services
Celebrating Milestones
Are You Getting Outsold?

May

Maximize Referrals Before the Summer Begins!
What’s Working in the Home Care and Hospice Industry
Emerging Trends in Home Care Sales and Marketing
Your Brand is Your Promise
Goal for the Month of May

April

Home Care Marketing and Customer Service in a Digital World
Saturday Morning at the Movies
Grassroots Branding

March

Passion, Ethics and Sales
Internal Marketing
Cultivate Your Inside Salespeople
Last 2.5 Steps to Boosting the Impact of Your Printed Materials

February

More Tips for Efffective Printed Materials
Two More Tips to Boost the Effectiveness of Your Printed Materials
Seven Simple Steps to Boost the Effectiveness of Brochures and Print Advertisements
What You Give Away Speaks Volumes About Your Agency

January

More Steps to Successfully Selling Home Care Services
10 Steps to Successfully Selling Home Care Services

2007

December

Trader Joe’s Comes to Chapel Hill!
Happy New Year!

October

October’s Goal

September

Making the Intangible Tangible

August

Where’s Your Tipping Point?

July

Home Care is Special

June

Happy Independence Day!
Don’t Forget the “Little Guys”
Summer is Here!
Thanks for Reading the Blog

May

Goal for the Month of June
Leveraging Medicaid Waiver Opportunities
Sometimes Big Companies Make Big Mistakes

April

Permission is Golden
Selling in the Sticks
How to:  Harness the Power of Physician Champions

2006

November

Trader Joe’s’
Chanukah or Hanukah?
Thankful for Sales People
Holiday Sales
Pumpkin Butter
Socrates: Father of Needs Based Selling

October

Blogs, bloggers and the blogosphere…